14
Oct

In this day and age, news travels fast, and news of crises travels even faster.  Take, as an example, the forcible removal of Dr. David Dao from a United Airlines flight by officers last year.  The action, in which Dr. Dao was violently dragged off a plane after being seated in order to make room for a United employee, was videoed on a passenger’s cell phone and widely distributed—resulting in a public-relations mess for United. Managing publicity around a crisis requires ...